LUMORIA - Terms and Conditions
Last Updated: 08 August 2025 (Previously updated: 13 June 2025)
1. Introduction
These Terms and Conditions ("Terms") govern the provision of media services by Mohammed Ayan Hayat, trading as LUMORIA (formerly ATX INDUSTRIES UK) ("we", "us", "our"), a sole trader registered in the United Kingdom, to our clients ("you", "your", "Client").
By engaging our services, including by making any payment or proceeding with a booking, you accept and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services. Proceeding with payment and/or booking constitutes your full acceptance of these Terms.
2. Business Information
Trading Name: LUMORIA
Owner: Mohammed Ayan Hayat
Business Type: Sole Trader
Contact: hello@lumoriamedia.com, +44 7356 218590
3. Services
We provide professional media services, including but not limited to:
Photography services
Videography and video production
Post-production and editing
Creative direction and consultation
Digital content creation
Services are provided as described in your specific booking agreement or invoice. Any additional services must be agreed in writing and may incur extra charges.
4. Booking and Payment Terms
4.1 Booking Confirmation
All bookings require a 50% retainer payment to secure the requested dates. Bookings are only confirmed upon receipt of the retainer.
4.2 Final Payment
The remaining balance is due on or before the date specified on the invoice, typically within 14 days of project completion.
4.3 Late Payment
Failure to pay by the due date may result in:
A late payment fee (5% above the original cost)
Suspension of deliverables
Legal action to recover outstanding amounts, including any associated costs
4.4 Lateness Penalties
If you or your representatives are late to the agreed start time for a project or booking, this will be billable at 5% of the total invoice amount for every 30 minutes (or part thereof) of delay. We reserve the right to cancel or reschedule the session if lateness exceeds 2 hours, with no refund of the retainer.
4.5 VAT
All prices quoted are inclusive of VAT (where applicable).
5. Conduct and Safety Requirements
5.1 Professional Environment
We maintain a professional, safe working environment. All participants must:
Behave professionally and respectfully
Wear appropriate attire suitable for a professional setting
Avoid any form of verbal, physical, or psychological abuse
Refrain from over-sexualized or inappropriate conduct
5.2 Prohibited Items and Activities
No weapons of any kind are permitted at any session
No illegal substances or criminal activities
No content promoting hate, discrimination, or harm towards any individual or group based on ethnicity, religion, or other protected characteristics
5.3 Right to Refuse Service
We reserve the right to:
Refuse projects that conflict with our professional values
Terminate sessions where safety or professional standards are compromised
In such cases, refunds will be assessed based on the specific circumstances and any work already completed.
6. Client Responsibilities
6.1 Transportation
Clients are responsible for all transport costs associated with the session unless agreed otherwise in your contract. If we incur transport costs on your behalf, these will be invoiced separately.
6.2 Property Damage
Clients are liable for any damage caused to property, equipment, or locations during the session. Repair or replacement costs will be invoiced accordingly.
6.3 Compliance
Clients must ensure all participants comply with these Terms and maintain appropriate conduct throughout the session.
6.4 Materials and Information
Clients must provide necessary materials, permissions, and information in a timely manner.
6.5 Staging and Arrangements
Our staff are not responsible for staging, arranging, moving items, or performing any tasks outside the professional services explicitly paid for and described in your booking agreement. However, staff may make small adjustments for staging with the permission of the person present or the primary contact, solely to maximise results. Any such adjustments do not imply broader responsibility.
7. Intellectual Property and Usage Rights
7.1 Copyright Transfer
Upon full payment, copyright in the final deliverables transfers to the Client, unless otherwise agreed.
7.2 Portfolio Rights
We retain the right to use created work for portfolio and promotional purposes unless you opt out.
7.3 Media Usage Opt-Out Fee
If you do not grant permission for us to use the produced media for marketing purposes, an additional fee of 5% will apply to compensate for portfolio restrictions.
7.4 Raw Files
We retain ownership of all raw files and working files unless specifically included in your package.
8. Cancellation and Refunds
8.1 Client Cancellations
More than 14 days notice: Full refund minus any costs incurred
7–14 days notice: 50% refund
Less than 7 days notice: No refund (retainer forfeited)
8.2 Our Right to Cancel
We may cancel or terminate services if:
Safety concerns arise
Professional standards are breached
Terms are violated
Refunds in such cases will be determined based on the severity of the breach and work completed.
8.3 Cancellations
Cancellations must be made in writing via email.
9. Alterations, Rearrangements, and Rescheduling
9.1 Reasonable Efforts
We will make reasonable efforts to accommodate booking changes with adequate notice (at least 14 days).
9.2 Last-Minute Alterations
Last-minute alterations may incur additional charges.
9.3 Client Failures
Rearrangements, rescheduling, or changes in availability due to client failure (e.g., lateness, non-attendance, or failure to provide required materials/permissions) are not our responsibility. We are not obliged to provide any resolution or alternatives, though we will make reasonable efforts to assist where possible. If rescheduling is agreed, you will be billable for any extra costs incurred (e.g., additional travel, equipment hire, or staff time).
9.4 Notification
We will notify you promptly of any necessary changes and work to find suitable alternatives.
10. Liability and Insurance
10.1 Liability
Our liability is limited to the total amount paid for the specific service.
10.2 Insurance
We maintain appropriate professional indemnity and public liability insurance where necessary.
10.3 Indirect Losses
We are not liable for indirect or consequential losses.
10.4 Exclusions
Nothing excludes liability for death, personal injury, or fraud.
11. Data Protection and Confidentiality
We process personal data in accordance with the UK GDPR and Data Protection Act 2018. Our Privacy Policy provides full details of how we handle your data. We will treat any confidential information you provide (e.g., business-sensitive details) as confidential and not disclose it without your consent, except as required by law.
12. Force Majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable control, including acts of nature, pandemics, government restrictions, or other unforeseen events.
13. Complaints and Disputes
13.1 Resolution
We aim to resolve any concerns promptly and professionally.
13.2 Complaints
Complaints should be directed to support@lumoriamedia.com.
13.3 Disputes
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. General Provisions
14.1 Entire Agreement
These Terms constitute the entire agreement unless modified by specific project agreements. Any amendments must be in writing and signed by both parties.
14.2 Invalid Provisions
If any provision is invalid, the remaining terms continue in effect.
14.3 Updates
We may update these Terms periodically; continued use constitutes acceptance. We will notify you of material changes.
15. Consumer Rights
If you are a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.
By accepting and proceeding with a booking, including by making any payment, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Mohammed Ayan Hayat | LUMORIA | Updated: 08 August 2025