LUMORIA - Terms and Conditions
Last Updated: 13 June 2025 (Previously updated: 03 March 2024)
1. Introduction
These Terms and Conditions ("Terms") govern the provision of media services by Mohammed Ayan Hayat, trading as LUMORIA (formerly ATX INDUSTRIES UK) ("we", "us", "our"), a sole trader registered in the United Kingdom, to our clients ("you", "your", "Client").
By engaging our services, you accept and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Business Information
Trading Name: LUMORIA
Owner: Mohammed Ayan Hayat
Business Type: Sole Trader
Contact: hello@lumoriamedia.com, +44 7356 218590
3. Services
We provide professional media services, including but not limited to:
Photography services
Videography and video production
Post-production and editing
Creative direction and consultation
Digital content creation
4. Booking and Payment Terms
4.1 Booking Confirmation
All bookings require a 50% retainer payment to secure the requested dates. Bookings are only confirmed upon receipt of the retainer.
4.2 Final Payment
The remaining balance is due on or before the date specified on the invoice, typically within 14 days of project completion.
4.3 Late Payment
Failure to pay by the due date may result in:
A late payment fee (5% above original cost)
Suspension of deliverables
Legal action to recover outstanding amounts
4.4 VAT
All prices quoted are inclusive of VAT (where applicable).
5. Conduct and Safety Requirements
5.1 Professional Environment
We maintain a professional, safe working environment. All participants must:
Behave professionally and respectfully
Wear appropriate attire suitable for a professional setting
Avoid any form of verbal, physical, or psychological abuse
Refrain from over-sexualized or inappropriate conduct
5.2 Prohibited Items and Activities
No weapons of any kind are permitted at any session
No illegal substances or criminal activities
No content promoting hate, discrimination, or harm towards any individual or group based on ethnicity, religion, or other protected characteristics
5.3 Right to Refuse Service
We reserve the right to:
Refuse projects that conflict with our professional values
Terminate sessions where safety or professional standards are compromised
In such cases, refunds will be assessed based on the specific circumstances and any work already completed.
6. Client Responsibilities
6.1 Transportation
Clients are responsible for all transport costs associated with the session unless agreed otherwise in your contract. If we incur transport costs on your behalf, these will be invoiced separately.
6.2 Property Damage
Clients are liable for any damage caused to property, equipment, or locations during the session. Repair or replacement costs will be invoiced accordingly.
6.3 Compliance
Clients must ensure all participants comply with these Terms and maintain appropriate conduct throughout the session.
6.4 Materials and Information
Clients must provide necessary materials, permissions, and information in a timely manner.
7. Intellectual Property and Usage Rights
7.1 Copyright Transfer
Upon full payment, copyright in the final deliverables transfers to the Client, unless otherwise agreed.
7.2 Portfolio Rights
We retain the right to use created work for portfolio and promotional purposes unless you opt out.
7.3 Media Usage Opt-Out Fee
If you do not grant permission for us to use the produced media for marketing purposes, an additional fee of 5% will apply to compensate for portfolio restrictions.
7.4 Raw Files
We retain ownership of all raw files and working files unless specifically included in your package.
8. Cancellation and Refunds
8.1 Client Cancellations
More than 14 days notice: Full refund minus any costs incurred
7–14 days notice: 50% refund
Less than 7 days notice: No refund (retainer forfeited)
8.2 Our Right to Cancel
We may cancel or terminate services if:
Safety concerns arise
Professional standards are breached
Terms are violated
Refunds in such cases will be determined based on the severity of the breach and work completed.
8.3 Cancellations
Cancellations must be made in writing via email.
9. Liability and Insurance
9.1 Liability
Our liability is limited to the total amount paid for the specific service.
9.2 Insurance
We maintain appropriate professional indemnity and public liability insurance where necessary.
9.3 Indirect Losses
We are not liable for indirect or consequential losses.
9.4 Exclusions
Nothing excludes liability for death, personal injury, or fraud.
10. Data Protection
We process personal data in accordance with the UK GDPR and Data Protection Act 2018. Our Privacy Policy provides full details of how we handle your data.
11. Force Majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable control, including acts of nature, pandemics, government restrictions, or other unforeseen events.
12. Alterations to Bookings
12.1 Reasonable Efforts
We will make reasonable efforts to accommodate booking changes with adequate notice.
12.2 Last-Minute Alterations
Last-minute alterations may incur additional charges.
12.3 Notification
We will notify you promptly of any necessary changes and work to find suitable alternatives.
13. Complaints and Disputes
13.1 Resolution
We aim to resolve any concerns promptly and professionally.
13.2 Complaints
Complaints should be directed to help@lumoriamedia.com.
13.3 Disputes
Disputes are subject to the laws of England and Wales.
14. General Provisions
14.1 Entire Agreement
These Terms constitute the entire agreement unless modified by specific project agreements.
14.2 Invalid Provisions
If any provision is invalid, the remaining terms continue in effect.
14.3 Updates
We may update these Terms periodically; continued use constitutes acceptance.
15. Consumer Rights
If you are a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.
By accepting and proceeding with a booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Mohammed Ayan Hayat | LUMORIA | Updated: 13 June 2025