Privacy Policy

Effective Date: 03/07/2025

Welcome to LUMORIA (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information:

  • Name, email address, phone number, address, and other contact details.

  • Payment details processed through Stripe.

b. Usage Data:

  • Information about how you use our website and services.

  • Analytics from Google Search Console, Google Ads, Meta Ads, and Squarespace.

c. Communication Data:

  • Emails and other communications via Zoho Mail.

  • Forms and survey responses via Typeform.

d. Billing Data:

  • Invoices, payment history, and related details through Zoho Billing and Stripe.

e. Document Data:

  • Files or data shared via Google Docs.

2. How We Use Your Information

We use your information to:

  • Provide and manage our services.

  • Process payments and billing through Zoho Billing and Stripe.

  • Respond to your inquiries and provide support via Zoho Mail.

  • Send marketing communications with your consent.

  • Improve our website and services through analytics tools (Google Search Console, Google Ads, Meta Ads, Squarespace).

  • Gather feedback and insights via Typeform.

3. Sharing Your Information

We may share your information with trusted third-party service providers, including:

  • Zoho Mail and Zoho Billing for communication and invoicing.

  • Google Ads, Meta Ads, and Google Search Console for marketing and analytics.

  • Stripe for secure payment processing.

  • Squarespace for website hosting and content management.

  • Typeform for forms and surveys.

  • Google Docs for document management and collaboration.

We do not sell your personal information.

4. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have rights including:

  • Access to your data.

  • Correction of inaccurate data.

  • Erasure of your data.

  • Restriction of processing.

  • Objection to processing.

  • Data portability.

To exercise these rights, please contact us at support@lumoriamedia.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and improve our services. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for their content or privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@lumoriamedia.com

Website: lumoriamedia.com

LUMORIA

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